Cruise Line Changes

There are several changes that the U.S. government will be implementing in the coming months that will impact your cruise clients. Please review the following information and communicate these messages with them.

Effective February 18, 2008 - Passengers MUST be on board at least one hour prior to departure

Cruise ships departing from U.S. ports will be required by the U.S. Customs and Border Protection, to provide the full passenger and crew manifest to the U.S. government 60 minutes prior to departure starting Feb. 18, 2008. This means that all cruise guests will need to be on board at least* one hour before the ship's scheduled departure.
In order for the ship to be able to depart port on time (and for your clients to be on board and not waving to the ship from the pier), following these suggested travel tips will ensure an on-time departure for all: Each passenger should submit their full and accurate identification information** to the cruise line as soon as possible but at a minimum prior to arriving at the departure port. Many cruise lines have online check-in available for guests that reduces the time they have to wait for their final boarding documents at the pier. Travel agents should encourage their clients to check-in online or offer to provide passengers' information to the cruise line with final booking.

To avoid last-minute boardings (and possible denial of boarding), ensure your passengers' travel arrangements leave plenty of time to make it to the ship. Cruise lines outline suggested arrival times at the pier on their Web sites and/or their cruise documents. Encouraging cruise guests to arrive the day or evening before and enjoy the port city is the best recommendation for a stress-free start to their cruise.

*Check with the individual cruise line for final boarding times (some are requiring guests to be on board 90 minutes prior to departure to meet this new government requirement).

If a passenger does not make it aboard the ship in the allotted hour-before-departure timeframe, they may be denied boarding because their name has not been vetted by U.S. government databases.
** These fields include:
Last Name
First Name
Middle Name
(if there is one)
Date of birth
Gender
Nationality
Country of Residence
ID Type
ID Number
ID Country
ID Expiration Date
Destination address